Privacy Policy

Teekay Care Services Ltd (“we”, “us”, “our”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you have under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We are registered with the Information Commissioner's Office (ICO). If you have any questions about this policy or how we handle your data, please contact us using the details at the bottom of this page.

1. Who we are

Teekay Care Services Ltd is a CQC-registered domiciliary home care provider based at Goldsmiths Community Centre, Castillon Road, London SE6 1QD. We are the data controller for personal information collected through this website and through our care services.

2. Information we collect

We collect personal information in the following ways:

• Enquiry and assessment forms: name, phone number, email address, postcode, care needs, urgency level and any message you send us.
• Job application forms: name, contact details, right-to-work status, experience, and any information you choose to include.
• Care services: where we provide care, we may hold health and wellbeing information, emergency contacts, GP details, medication records and care plan information, as required to deliver safe, legal care under the Care Act 2014 and CQC regulations.
• Website usage: we use cookies and standard server logs to understand how our website is used. See our Cookies Policy for details.

3. How we use your information

We use your information to:

• Respond to your enquiry and arrange a free care assessment
• Plan, deliver and review the care services you or your family member receives
• Communicate with you and, where agreed, with family members or representatives
• Meet our legal and regulatory obligations, including CQC registration requirements
• Process and assess job applications
• Improve and develop our services

We do not use your personal information for automated decision-making or profiling.

4. Legal basis for processing

We rely on the following legal bases under UK GDPR:

• Consent — when you submit an enquiry form or opt in to marketing communications.
• Contract — when we provide home care services to you or a family member under a care agreement.
• Legal obligation — to comply with CQC regulations, safeguarding duties, and other statutory requirements.
• Vital interests — in emergency situations where care, health or safety is at risk.
• Legitimate interests — for example, to improve our services and website, where this does not override your rights.

Where we process special category data (such as health information), we rely on the additional condition of substantial public interest or provision of health and social care under Schedule 1 of the Data Protection Act 2018.

5. Sharing your information

We do not sell your personal information. We may share it with:

• Healthcare professionals involved in your care (GPs, district nurses, hospital teams) where necessary for your wellbeing
• Regulatory bodies (Care Quality Commission, local authority social care teams) as required by law
• Technology service providers who process data on our behalf (such as our website host, email platform and secure form processor) — all bound by data processing agreements
• In an emergency, appropriate emergency services

We do not transfer personal data outside the UK or EEA.

6. How long we keep your information

• Enquiries that do not proceed to care: we retain contact details for up to 12 months, then securely delete them.
• Care records: we retain records for a minimum of 7 years after care ends, in line with CQC guidance and health records legislation.
• Job applications: unsuccessful applications are held for up to 6 months, then deleted.
• Website analytics: aggregated data is retained for up to 26 months.

7. Your rights

Under UK GDPR you have the right to:

• Access — request a copy of the personal data we hold about you
• Rectification — ask us to correct inaccurate or incomplete information
• Erasure — request deletion of your data, where we are not legally required to retain it
• Restriction — ask us to limit how we use your data in certain circumstances
• Portability — receive your data in a structured, machine-readable format
• Objection — object to processing based on legitimate interests or for direct marketing
• Withdraw consent — at any time where consent is the legal basis for processing

To exercise any of these rights, contact us at info@teekaycareservices.co.uk. We will respond within one calendar month.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

8. Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, loss or destruction. Access to personal data is restricted to staff who need it to do their jobs, and all staff are trained in data protection and confidentiality obligations.

In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify the ICO within 72 hours and inform affected individuals without undue delay, as required by UK GDPR.

9. Cookies

Our website uses cookies to improve your experience and understand how the site is used. For full details, please see our Cookies Policy.

10. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will update the “last updated” date at the top of this page. We encourage you to review this policy periodically.

11. Contact us

For any questions, concerns or requests relating to this policy or your personal data: